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Acorn Works

AI AGENT

Oliver

AI lead routing for Full Throttle

An inquiry scored zero to one hundred, then routed or flagged for reviewAn inbound inquiry is scored by a language model. Above the threshold it dispatches straight to the assigned rep by SMS and email; below it, it goes to the sales director for a human ruling, and that ruling is written back to the training log.INQUIRYSCORE 0–100THRESHOLDREP — SMS + EMAILDIRECTOR REVIEWEVERY RULING IS WRITTEN BACK TO THE TRAINING LOG, WITH THE MODEL VERSION

Every event inquiry from Full Throttle's website used to land in a shared inbox, where someone had to read it and decide who should take it. On busy days, leads waited.

Oliver reads each inquiry as it arrives, works out which park and what kind of event it's about, and assigns it to the right salesperson, who gets a text and an email. The lead is logged in Zoho CRM automatically. When Oliver isn't confident, the inquiry goes to the sales director, and those decisions help it route the next one better.

  • AI agent·
  • Zoho CRM·
  • Twilio
← All work

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