AI chatbots for Full Throttle

Full Throttle's employee handbook is long, and the guest information is longer. New hires don't read either one. They ask a manager. Guest services had it worse, looking things up while a guest waited at the counter.

So we built two chatbots. One answers employees' questions about company policy. The other answers guest services questions, from kart height rules to party policies, for every park.

Teaching them is simple. We give the system the raw documents and it drafts them into short rules. A manager reads each one and approves it, and from then on the chatbot can use it. When someone asks a question, it searches by meaning rather than exact wording, so "how tall do you have to be to drive a go-kart?" pulls up the height rule for each kart at every park.

It also pays attention to how people use it. If staff keep asking about something it can't answer well, it drafts a new rule and sends it to a manager for approval. The more the team uses it, the more it knows.